Shipping policy

At MissClinic.be, we strive to provide efficient and reliable shipping services to our customers. Please review our shipping policies below:

  1. Processing Time: Orders are typically processed within 1-2 business days after payment confirmation. During peak seasons or promotional periods, processing times may vary.

  2. Shipping Method: We use reputable courier services to deliver orders to our customers. The delivery method may vary depending on your location and the size of your order.

  3. Estimated Delivery Time: Once your order has been processed, please allow up to 5 business days for delivery within Belgium. International orders may take longer to arrive depending on the destination country and customs clearance processes.

  4. Shipping Costs: Shipping costs are calculated based on the weight and dimensions of your order, as well as the delivery destination. The shipping cost will be displayed at checkout before you confirm your order.

  5. Order Tracking: Upon shipment, you will receive a tracking number via email, allowing you to track the progress of your delivery online. Please note that tracking information may take up to 24 hours to become available.

  6. Delivery Address: Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses provided by the customer.

  7. Delivery Attempts: If delivery is unsuccessful on the first attempt, the courier may make additional attempts or leave a notification for you to arrange a pickup or rescheduled delivery.

  8. Missing or Damaged Shipments: In the rare event that your order is missing or damaged during transit, please contact our customer service team immediately for assistance. We will work with the courier to resolve the issue and ensure that you receive a satisfactory outcome.

  9. Shipping Restrictions: Some products may be subject to shipping restrictions based on local regulations or international shipping policies. Please review product descriptions and shipping information carefully before placing your order.

  10. International Shipping: For orders outside of Belgium, additional customs duties, taxes, and fees may apply. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

If you have any questions or concerns regarding our shipping policies, please don't hesitate to contact our customer service team for assistance. We are committed to providing the best possible shipping experience for our valued customers.